Правила предоставления услуг

ules for the provision of services

The provision of the full range of services to individual entrepreneur Kositsyn I.A. is based on the rules and conditions set out below. These rules are mandatory for compliance by all Subscribers of the it-24 hosting provider.

General terminology

Individual entrepreneur Kositsyn I.A., which is included in the unified 

Nazwa:Igor KositsynNazwa skrócona:IT-24NIP:5252919521REGON:522830795 — hereinafter referred to as the Contractor.

The customer of the services o – hereinafter referred to as the Subscriber.

Virtual hosting – a list of services provided by the Contractor under the names “Hosting”, “Mail”.

Virtual server – a range of services that are provided by the Contractor under the name “VPS/VDS” and provide the Subscriber with a virtual dedicated server with an external static IP address.

Software – software of any kind, including website scripts.

1. Obligations of the Contractor

1.1. Provide the Subscriber with services that correspond to the tariff plan chosen by the Subscriber within 24 hours after payment.

1.2. Register a Subscriber by creating the ability to register a personal account in your personal account.

1.3. Provide services in accordance with the characteristics described on the official website of the Contractor https://it-24.pro.

1.4. Maintain the confidentiality of the Subscriber’s information received from him during registration, as well as the content of private email messages, except in cases provided for by the current legislation of Ukraine.

1.5. Provide basic and technical support to the Subscriber related to the operation of the ordered services, which includes:

1.5.1. Consulting assistance on registration, transfer to the Contractor for service, renewal and setting up the operation of domain names registered with the Contractor;

1.5.2. Consulting assistance in carrying out orders and extending the validity period of the entire list of the Contractor’s services;

1.5.3. Consultations on the technical characteristics and properties of the Contractor’s services;

1.5.4. Consultations on the placement and launch of the Subscriber’s web resources on the ordered services of the Contractor;

1.5.5. Assistance in installation and, at the Subscriber’s request, independent installation of SSL certificates ordered from the Contractor as part of the Virtual Hosting, Virtual Servers or Dedicated Physical Servers services ordered from the Contractor. In this case, the installation provides for the integration of the site’s SSL certificate into the hosting control panel or virtual server, but does not provide for possible modification of the source code of the site’s scripts and files for its correct operation via the HTTPS protocol;

1.5.6. Free and complete replacement of failed equipment components, Dedicated physical servers service;

However, basic and technical support for Subscribers does not include:

1.5.7. Development of websites and other software for the Subscriber;

1.5.8. Correction and modification of the source code of the Subscriber’s websites and software;

1.5.9. Modification of graphic elements and design of the Subscriber’s resources;

1.5.10. Carrying out activities that are aimed at increasing the position of the Subscriber’s website in the results of search engines on the Internet;

1.5.11. Free treatment and cleaning of the Subscriber’s resources from viruses or other malicious code;

1.5.12. Installation/settings and removal of non-standard software on the Subscriber’s services;

1.5.13. Administration and modification of the content of the subscriber’s web resources;

1.5.14. Restoring the functionality of the Subscriber’s Virtual and Dedicated Servers after software damage caused by the Subscriber’s actions;

1.5.15. Updating the software of the Subscriber’s websites and tracking the existence of new updates.

2. Responsibilities of the Subscriber

2.1. Pay for the Contractor’s services on time in accordance with the selected tariff plan.

2.2. The Subscriber undertakes to independently familiarize himself with information about the terms of service and Rules for the provision of services on the official website of the Contractor at it-24.pro.

2.3. Do not violate these Terms of Service.

3. Rules for registering and transferring domain names

3.1. The Contractor provides the Subscriber with the opportunity to register, renew and transfer domains both in favor of the Contractor and in favor of third parties.

3.2. All operations with domains, including payment, are carried out using an automated personal account system.

3.3. Refunds for any paid transaction with domain names are not possible, because this procedure is not provided for by the current rules of domain name registries and the Contractor will not be able to return his funds for one or another paid operation in the domain name registry.

3.4. Registration of domain names involves the provision of personal information about the potential owner of the rights to the domain name. At the same time, the data that identifies the user is open and can be published in publicly available sources, which include WHOIS databases.

3.5. Transfer of rights to a domain name, transfer of a domain name for service to another Registrar is carried out according to official letters from the Subscriber. If the domain name is registered to a legal entity a legal person, to transfer rights/transfer, a letter on the organization’s letterhead, with the organization’s seal and the signature of the manager is required. If the domain name is registered to an individual, then for the transfer of rights/transfer, copies of the first and second pages of the passport certifying the Subscriber’s signature are provided along with the application. In case of termination of service to Subscribers, the Contractor guarantees the transfer of domain names to another Registrar while preserving user information and property of each domain name.

3.6. All information provided by the Subscriber to the Contractor for the purpose of delegating a domain name must be complete, truthful and accurate.

3.7. The Subscriber must immediately notify the Contractor of any and all changes to the information mentioned in clause 3.6 above in order to maintain its completeness, truthfulness and accuracy throughout the entire period of domain name delegation.

3.8. The Subscriber agrees and understands that if the Contractor identifies incorrect or inaccurate information provided when registering or changing domain contact information, the Contractor has the right to suspend the delegation of the domain until the correct information is provided by the Subscriber.

3.9. The Subscriber understands that he knows and understands the purpose of collecting, storing and publishing information that is provided by him to the Contractor and is necessary to provide the domain name delegation process, as well as that he knows and agrees that the current state of such information will be publicly available in real time via WHOIS or similar service.

3.10. The subscriber has read and agrees with the Public Domain Regulations, which are published at the following address: https://hostmaster.ua/policy/2ld.ua

3.11. The subscriber has read and agrees with the Regulations on the specifics of registering private third-level domain names in the domains kyiv.ua and kiev.ua, which is published at the following address: https://hostmaster.ua/policy/2ld.ua

3.12. The subscriber has read and agrees with the Regulations on the specifics of registering private second-level domain names in the .UA domain, which is published at the following address: https://hostmaster.ua/policy/ua

3.13. The subscriber has read and agrees to the Unified Dispute Resolution Policy regarding domain names in the .UA domain, published at: https://hostmaster.ua/policy/ua-drp

3.14. A mandatory condition for registering a 2nd level domain in the .UA domain zone is that the Subscriber has a certificate for the trademark of the same name as the desired domain. Without this document, it is not possible to register a domain. Applications for domain registration in the .UA domain zone are processed manually by the Registry Operator only on business days. The minimum period for consideration of an application for registration of a domain name in the .UA zone is 3 business days. An important feature of this domain zone is the fact that the owner of the domain name in the .UA top-level zone is the owner of the corresponding trademark, which must be indicated by the Subscriber when submitting an application for domain registration. The entity specified by the Subscriber during registration in the domain contact form will not be the owner of the domain in the .UA top-level zone.

3.15. The subscriber has read and agrees with the Regulations of the public Internet service WHOIS https://hostmaster.ua/services

3.16. The subscriber has read and agrees with the Procedure for maintaining a domain name in the event that it is not serviced by a registrar, published at: https://hostmaster.ua/services

3.17. The subscriber is informed that in case of untimely renewal of the domain name, the period for possible unauthorized restoration of the domain name «AutoRenewGracePeriod» may be reduced by the Registrar to 20 days from the date of expiration of the domain.

3.18. The subscriber understands that if the domain name is not renewed within 20 days from the expiration date of the domain, the domain will go into the «RedemptionPeriod» status and the cost of its renewal in this status will be 5-100 times more expensive. The exact amount of domain renewal will depend on the regulations for the administration of the domain zone of the domain name that has been lined up.

3.19. The subscriber is informed that in some domain zones (examples: .EU, .PL, .CZ) there is no “AutoRenewGracePeriod” status and the domain is assigned the “RedemptionPeriod” status immediately after the end of the domain name delegation period, in the absence of a timely renewal of the service.

3.20. The Subscriber understands that in the case of registering an international domain name that is included in the list of reserved domain names of the domain zone holder or included in the list of premium domains, the price for registration will differ from the standard one indicated on the Contractor’s website. Any promotional discount or special price offer on the Contractor’s website cannot apply to premium domains and can only be applied to standard domain names not included in the premium list.

3.21. Applications for registration and transfer of domain names are processed by the Contractor in the ordere their receipts. These Rules do not establish a «simultaneity period», the first application for any domain received in the queue is satisfied, all other applications for the same domain are rejected.

3.22. A subscriber can become the owner of a domain name in the .DE zone either as an individual or as a legal entity. Moreover, each non-resident or foreign company that registers domain names in the DE zone must have a so-called administrative contact in Germany, that is, its authorized representative who is a resident of the country and is ready to provide his postal address for the exchange of necessary documentation. If the Subscriber does not provide all the necessary technical data within 4 weeks after registering a domain in the .DE zone, then the delegation of the domain name in the .DE zone to him is canceled. The subscriber or his administrative contact must have a real address located in Germany. In this case, the postal mailbox cannot act as the Subscriber’s contact address or administrative contact.

3.23. To register a domain in the .RU, .РФ, .SU zones, the Subscriber, in addition to other general data, must indicate the series and number of his passport, who and when it was issued, as well as his date of birth. All data must be reliable.

3.24. When delegating a domain name in the .EU zone to the Subscriber, the administrative contact must be an individual or legal entity who is a resident of the European Union with the appropriate registration or state registration address.

3.25. Registration of a domain name by the Contractor in some domain zones, where registration involves manual verification or data processing by the Domain Zone Administrator, can be carried out within up to 10 business days from the date of payment for the domain registration application by the Subscriber.

3.26. The Subscriber agrees that neither the Contractor, nor the Administrator, nor the Registry Operator are responsible for the consequences of the use or misuse of domain names by the Subscriber, including to third parties, as well as in case of violation by the Subscriber of the rights of third parties.

3.27. The subscriber confirms that when using the “Privacy Protection” service, his personal data, as the data of the owner of the domain name, can and will be provided to the competent authorities, if a corresponding request is received from the latter. If the use of a domain name involves a possible violation of the current Legislation, the Contractor reserves the right to refuse or early refuse to provide a service for hiding the data of the domain name owner in the results of Whois requests.

3.28. The subscriber is informed and understands that when registering a new domain name in international domain zones or when changing contact information in existing international domain names, a special letter with a verification link may be sent to the contact email address specified in the properties of the administrative contact of the domain name. Clicking on the specified link confirms that the email address specified by the Subscriber in the contact properties of the domain name is correct and working. If such a letter is ignored for 14 days, the domain name may be temporarily blocked until the Subscriber confirms the contact email address.

3.29. The subscriber agrees that any promotional discount or special price offer on the contractor’s website regarding domain names applies only to the registration of new domains. Transfer and renewal operations of domain names are paid by the Subscriber at a standard non-promotional price, unless otherwise specified in the terms of the current promotion.

4. Rules for using Virtual Hosting

4.1. It is prohibited to engage in spam and other types of mass mailings (scripts intended for sending messages to forums, chats, guest rooms, e-mails, etc.), supporting hacking, cracking and other illegal activities on the Internet. If mass mailings are detected using site scripts, SSH connections or virtual hosting mailboxes, the Contractor reserves the right to block the ability to send email, as well as completely or partially stop the ordered service.

4.2. It is prohibited to post on the sites any materials that contradict the laws of Ukraine or materials that violate the copyrights of third parties. (pornography, pirated content, materials promoting violence, murder, racial hatred, ethnic hatred, etc.).

4.3. In cases where pornographic materials or ‘erotica’ are posted, since it is impossible to determine a clear boundary between them, this situation is resolved at the discretion of the Contractor.

4.4. It is strictly forbidden to place various types of PHP gateways, anonymizer scripts, gates and proxies on Virtual Hosting.

4.5. It is prohibited to use scripts that download files from file hosting services.

4.6. Installation of IRC servers, IRC bots, and various network scanners is prohibited.

4.7. Within any Virtual Host tariff planIt is prohibited to post:

4.7.1. Control panels for third-party software or servers;

4.7.2. Statistics systems for game servers;

4.7.3. Websites directly or indirectly related to gaming topics;

4.7.4. Torrent trackers;

4.7.5. Websites engaged in the sale of private accounts (in game resources, in third-party software, in payment systems, in mail systems, etc.);

4.7.6. Websites of hyip projects, financial pyramid websites or websites dedicated to the creation of financial pyramids and their likes;

4.7.7. Applications and websites used in external services or sites (social networks, api to provide any functionality;

4.7.8. Websites that distribute, facilitate the distribution or describe the production of any narcotic substances or smoking mixtures;

4.7.9. Web resources aimed at hackers;

4.7.10. Phishing resources;

4.7.11. Web resources of political movements and parties, websites that are directly or indirectly related to politics;

4.7.12. Websites dedicated to the topic of cardsharing or providing this service;

4.7.13. File sharing resources (file sharing services, photo hosting sites, etc.);

4.7.14. Websites directly or indirectly associated with the sale of any drugs for which a license is required without the appropriate license;

4.7.15. Lotteries and gambling websites;

4.7.16. Currency exchange sites (both real and electronic);

4.7.17. Software and scripts that download information from third-party resources and sites.

4.7.18. Websites directly or indirectly associated with terrorist organizations that are officially recognized as such by national or international legislation, as well as websites associated with anti-state activities.

4.7.19. Web resources directly or indirectly related to the topic of suicide propaganda.

4.8. It is prohibited to place computer viruses of any type on your disk space. If viruses or malicious scripts are detected in the user’s account, the Contractor notifies the Subscriber that viruses or other malicious software were found on his hosting account and informs him of the need to clear the account of this malicious content. If the Subscriber ignores notifications of this nature and the Subscriber does not respond within 24 hours after sending the notification, the Contractor reserves the right to completely or partially block the Subscriber’s Virtual Hosting account in order to prevent the possibility of launching and operating malware on the Virtual Hosting. In this case, partial or complete blocking can be lifted by the Contractor as soon as the Subscriber expresses a desire to remove viruses or other malware on his hosting account.

4.9. Websites hosted under Virtual Hosting must use the computing resources of the hosting servers in accordance with the following requirements:

4.9.1. The subscriber must not exceed the maximum permissible load on the central processor of the hosting server, which is 10% in the maximum Virtual Hosting tariff plans

4.9.2. The Subscriber’s website scripts must not execute single SQL queries to the MySQL and PostgreSQL DBMS, which take more than 16 seconds to complete. To optimize query execution time, we recommend using database table indexes and SQL query code optimization

4.9.3. The subscriber should not set CRON scheduler jobs to run more than once every 5 minutes

4.9.4. The subscriber must not use an external connection to MySQL or PostgreSQL databases except for database maintenance and administration

4.9.5. You cannot run processes via SSH or CRON jobs that take more than 10 minutes to complete.

4.9.6. As part of Virtual Hosting, the Subscriber must not run his own processes that open sockets in LISTEN mode, or processes that play the role of server services and do not provide shutdown.

4.9.7. Personal backup tasks for hosting account data should not be performed more than once a day.

Hosting accounts that violate the above requirements for the use of Virtual Hosting resources may be blocked if the situation is not previously resolved with the Subscriber for the better. The solution may be to change the tariff plan to a more productive one or remove/optimize scripts that cause heavy load.

4.10. When ordering Virtual Hosting within the free trial period, in the absence of actual work with hosting on the part of the Subscriber, the Contractor reserves the right to stop providing such a service.

4.11. Hosting accounts that regularly create, move or delete thousands of files, thereby significantly reducing the overall performance of the disk subsystem on Virtual Hosting, may be completely or partially blocked by the Contractor.

4.12. As part of any Virtual Hosting tariff plan, the Contractor creates regular backup copies of datadata of the Subscriber’s hosting account, if the total number of files in the hosting account does not exceed 200,000. These backup copies are not available for deletion by the Subscriber and are not included in the disk space quota of the Virtual hosting tariff plan selected by the Subscriber, which guarantees the possibility of restoring the Subscriber’s data even if the hosting is deleted -account or loss of any data during operation. Backup copies of the Subscriber’s hosting account data are stored on the Contractor’s servers for 30 days from the date of termination of the hosting service and make it possible to restore the operation of the Subscriber’s sites in the event of late payment by the Subscriber for Virtual Hosting services.

4.13. Within all Shared Hosting tariffs, which include Premium and Reselling hosting service tariffs, it is prohibited to store more than 500,000 files. In this case, all files of the Subscriber’s hosting account are taken into account, including temporary files, website files, logs, logs, sessions and email. If the maximum number of files is exceeded, the Contractor undertakes to inform the Subscriber about this fact, and the Subscriber undertakes to bring the number of files to the allowed limit within 24 hours or transfer his resources to the VPS/VDS service or a Dedicated Physical Server. If the Subscriber ignores information about exceeding the maximum number of files stored on the hosting account, the Contractor reserves the right to disable the hosting service until the incident is resolved.

4.14. Subscribers of the separate Reselling Hosting service understand that the Contractor does not directly provide technical, financial or administrative support to the Subscriber’s clients. All questions from the Subscriber’s clients that he cannot resolve himself can be sent to the Contractor’s technical support service only by contacting the contact email address or by contacting the Subscriber’s personal account. Subscribers of the Reselling Hosting service are aware that they bear full responsibility for compliance with these Rules for the provision of services, as well as for the actions and posted data of their clients.

4.15. The Subscriber is informed and agrees that in the event of a significant excess of the parameters of the virtual hosting tariff plan chosen by him, the Contractor reserves the right to independently increase the tariff plan of the subscription hosting service to the minimum tariff from the group of tariffs selected by the Subscriber, in which there will be no excess of any or a hosting service parameter. A change in tariff plan initiated by the Contractor is carried out simultaneously with the recalculation of the validity period of the hosting service ordered by the Subscriber in proportion to the new established tariff.

4.16. If the validity period of the virtual hosting service was not extended on time, the service itself is suspended. The Contractor removes the hosting service if the latter is not renewed by the Subscriber within 20 days from the date of termination. After this, the Contractor may, at its discretion, store backup copies of the Subscriber’s hosting service for some time, after which the Contractor will completely delete the backup copies. To restore the hosting service by the Subscriber from a backup copy that has not yet been deleted, the Subscriber must have ordered and paid for at least 1 year of hosting services in a tariff plan similar to the previously stopped or deleted service, as well as contact the Contractor’s support service with a request to restore the deleted hosting service from saved backup copy.

5. Rules for using VPS/VDS Virtual Servers, Dedicated Physical Servers, as well as Equipment Collocation services

5.1. It is prohibited to use servers for the purpose of sending mail spam and other types of mass mailings (software designed for sending messages to forums, chats, guest rooms, e-mail, etc.), supporting hacking, cracking and other illegal activities on the Internet. In case of detection of mass spam mailings, the Contractor reserves the right to block the ability to send email for the Subscriber’s service.

5.2. It is prohibited to post on the servers any materials that contradict the laws of Ukraine or materials that violate the copyrights of third parties. (pornography, pirated content, materials promoting violence, murder, racial hatred, ethnic hatred, etc.).

5.3. In cases where pornographic materials or ‘erotica’ are posted, since it is impossible to determine a clear boundary between them, this situation is resolved at the discretion of the Administration.

5.4. The subscriber is prohibited from placing computer viruses of any type or malicious software on the disk space of the rented server.

5.5. The subscriber understands and agrees that within the framework of the Virtual Dedicated Server VPS/VDS service, he is not available and is not allowed to use separate SWAP partitions, because the use of the latter leads to a significant decrease in the speed of disk subsystems of virtual servers and subsequent degradation of the speed of virtual servers in general.

5.6. The Subscriber understands and agrees that when performing a backup or taking snapshots of Virtual Servers, the latter may not be available for up to 20 minutes during the creation of backups or snapshots. The time that a virtual server may be unavailable directly depends on the size and activity of the processes of the VPS/VDS server itself with its disk subsystem. With small or medium loads on the VPS/VDS disk subsystem, the creation of snapshots or backup copies is completely invisible to the Subscriber, because the virtual server remains available throughout the entire time of their creation.

5.7. The subscriber agrees that without ordering an additional virtual server backup service, full backup copies of his VPS/VDS will not be created, and any case of damage to information on the server will be irrevocable. Without creating backups or snapshots of the server, if any data or the server itself is deleted, recovery of the deleted data will not be possible.

5.8. A free trial period is not available for the Dedicated Physical Servers line of services.

5.9. The scheduled time for provision of the Dedicated Physical Server service is three business days from the date of ordering the service by the Subscriber. In this case, the time between the order and the actual provision of the service to the Subscriber may be less. In the event that the Contractor cannot provide the service within three working days from the date of order, he undertakes to notify the Subscriber of the predicted delay in providing the Dedicated Physical Server service.

5.10. Due to the fact that the commissioning of Dedicated physical servers involves a significant expenditure of human resources aimed at collecting, testing and pre-operational preparation of equipment, in case of a possible refund to the Subscriber, funds equal to the amount of payment for 1.5 hours of Administration services will be withheld.

5.11. When ordering a service for a free trial period, the Contractor’s support staff may request from the Subscriber a detailed description of the planned tasks for which the Subscriber is ordering the service, as well as a description of the server parameters that are of interest to the Subscriber and which he plans to test.

5.12. When ordering a service within the framework of a free trial period and in the absence of any actions on the part of the Subscriber, the Contractor reserves the right to stop providing such a service.

5.13. A free trial period is provided to the Subscriber only if the full and real name of the account owner is indicated. The Contractor reserves the right to request scanned copies of the Subscriber’s passport or birth certificate to verify the veracity of the data specified by him.

5.14. The duration of the free trial period can be changed by the Contractor either up or down at its own discretion or in cases where the Contractor is confident that the test period provided to the Subscriber is sufficient to check the characteristics and performance of the service.

5.15. For servers ordered as part of a free trial period, in order to prevent spam from being sent, email sending is blocked. The restriction on sending mail can be lifted only after the Subscriber has paid for the service.

5.16. A virtual dedicated server VPS/VDS or a dedicated physical server cannot be used for DoS/DDoS attacks or other sabotage, as well as actions prohibited by the legislation of Ukraine.

5.17. Extension of the Dedicated Physical Server service stopped for late payment is carried out from the date until which the Dedicated Server was previously paid for and active. The period during which the server was not paid for or was disabled, but at the same time retained by the Subscriber, is subject to full payment upon renewal.

5.18. The subscriber is informed and understands that the use of dedicated servers without fault-tolerant RAID disk subsystems is fraught with loss of data on the server as a result of failure of the main hard drive or solid-state SSD drive. The Contractor does not bear any responsibility for the loss of the Subscriber’s data and does not compensate for any direct or indirect losses of the Subscriber in the event of such a failure. In this case, the Contractor undertakes to replace the faulty storage medium with a working similar storage device at a time agreed with the Subscriber.

5.19. By placing equipment as part of the colocation service, the Subscriber understands and agrees with the following characteristics of equipment sizes, which directly affects the resulting cost of the service:

5.19.1. 1U Rack – 19″ (482.6mm) wide, 1,719″ (43.7mm) high, up to 900mm (900mm) deep

5.19.2. MINI TOWER – width up to 152 mm, length up to 432 mm, height up to 432 mm

5.19.3. TOWER – width up to 255 mm, length up to 482 mm, height up to 585 mm

6. Special conditions and responsibilities of the parties

6.1. Data that relates to issues of commercial cooperation between subscribers and the hosting provider and domain name registrar it-24 — count number of subscribers, number of registered domain names, payment amount, terms and conditions for fulfilling orders, logins and passwords for services, etc. are confidential. This information is not sold/shared with third parties under any circumstances. An exception to this rule can be made only by decision of the court.

6.2. The Contractor does not guarantee that the Services will be absolutely uninterrupted or error-free and does not guarantee that the offered software or any other materials do not contain system errors. The Contractor makes all reasonable efforts and measures to prevent this.

6.3. The Contractor is not responsible for direct or indirect damage caused to the Subscriber as a result of the use or inability to use the Services or incurred as a result of errors, omissions, interruptions in work, deletion of files, defects, delays in work or data transfer, or changes in functions and other reasons. The Contractor does not guarantee the acceptance of the Subscriber’s mail from remote networks, the operation of which has led to the inclusion of the address of such a network in the lists through which the Contractor’s mail delivery program does not accept mail.

6.4. The Contractor is not responsible for the quality of public communication channels through which access to the Services is provided.

6.5. The Subscriber assumes full responsibility and risks associated with the use of the Internet through the Services provided by the Contractor, including responsibility for assessing the accuracy, completeness and usefulness of any opinions, ideas, other information, as well as the quality and properties of goods and services distributed by its resources on the Internet.

6.6. Withdrawal of funds from the account in the personal account is possible only upon a written application from the Subscriber addressed to the Contractor’s Management, except in cases where the withdrawal involves the transfer of funds credited to the account in the personal account exclusively under the affiliate program. At the same time, the minimum amount for withdrawing funds received through the affiliate program is 100 UAH, and the withdrawal itself cannot be performed more than once every 1 calendar month. Withdrawals are carried out within 1-3 banking days from the date of submitting an application for withdrawal of funds. Reselling program accounts do not allow withdrawal of funds in any form.

6.7. Early refusal to use the Contractor’s services, in accordance with the Law of Ukraine on the Protection of Consumer Rights, is possible only during the first 14 days from the date of ordering the service. Refunds by the Contractor are made exclusively in the same way in which the Subscriber paid for the services. Refunds for services that have passed more than 14 days from the date of order are not possible.

6.8. The subscriber is fully responsible for the safety of his password and for losses that may arise due to its unauthorized use. In the event of the theft of a login and password due to the fault of third parties, the Subscriber has the right to send to the Contractor an application to change the login and password, with the obligatory attachment to the application of a corresponding financial document confirming payment for the Services. The Contractor is not responsible for the actions of third parties resulting in the theft, and in order to reimburse the money spent on stolen time, the Subscriber must contact the relevant investigative and law enforcement agencies.

6.9. The Contractor is not responsible for notifying any third parties about the deprivation of the Subscriber’s access and for possible consequences arising from the absence of such warning.

6.10. The Contractor communicates with the Subscriber only through requests from his personal account or via e-mail sent from the Subscriber’s contact e-mail. The contact e-mail is considered to be the address specified in the registration database on the official website of the Contractor. The subscriber can request a change in the contact e-mail in the registration database when entering the service area (personal account) on the official website of the Contractor.

6.11. The Subscriber is obliged to pay for the Contractor’s services in a timely manner according to the tariffs of the selected services. The Subscriber can find out the validity period of the ordered service and, if necessary, extend it in his personal account. If the Subscriber is unable to pay for the Contractor’s services on time, the latter may provide the Subscriber with a deferred payment. To receive a deferment, the Subscriber must write a letter to [email protected] indicating his login and the fact that payment for the service is temporarily delayed. The Contractor may give a deferment to the Subscriber, but not more than 7 calendar days. If payment for services is not made by the Subscriber in a timely manner, the expired service is blocked and deleted after 7 calendar days.

6.12. A change in the tariff plan of a subscription service, if technically possible, can be carried out at the request of the Subscriber, but not more than 1 time per 1 day. When changing the tariff plan of a subscription service, the validity period of the latter changes in proportion to the new selected tariff plan. Changing the tariff plan is not associated with howthem or additional financial relationships and is regulated solely by changes in the period of the service ordered by the Subscriber.

6.13. The subscriber understands that any service paid for or ordered by him is valid until the date indicated in his personal account as the date until which the service is valid. If the Subscriber did not renew the service on time or turned on auto-renewal, but did not top up the balance in his personal account with the amount required to renew the service, the latter will be stopped at 9:00 (nine hours) in the morning of the date until which the service is valid.

6.14. The inclusion and activation of a service for which payment was overdue by the Subscriber is carried out only after payment for the overdue service. In this case, the service is extended for the maximum period within the limits of the funds deposited into the account by the Subscriber. At the same time, the minimum renewal period for any hosting service is 1 month, so it is not possible to extend hosting for a shorter period (day, week, etc.).

6.15. When ordering any tariff plan for Virtual Hosting, Virtual Server VPS/VDS or Dedicated Physical Server, in order to prevent possible fraudulent transactions, the Subscriber confirms his contact phone number by entering the confirmation code received via SMS message. The contact phone number can also be confirmed by contacting the Customer Support Service. The Subscriber’s contact phone number can only be a unique phone number that has not previously been added as a contact number for any other it-24 subscriber.

6.16. If the Subscriber loses the access parameters to his personal account, he can restore access by contacting the Contractor’s support service from the contact email previously specified by the Subscriber in the properties of his account. If the Subscriber, for various reasons, has lost access to his contact email, then access can be restored by sending the Contractor the access parameters in an SMS message to the one verified in clause 6.15. Subscriber’s contact phone number. If the Subscriber has lost access to the contact phone number, then access can be restored only through an official written application sent to the Contractor’s postal address. If the Subscriber is an individual, then copies of pages 1 and 2 of the individual’s passport or birth certificate must be attached to the application. If the subscriber is a legal entity, then it is necessary to provide copies of the certificate of state registration, and his application must bear the seal of the enterprise and the signature of an authorized person. However, it is not allowed to send an application and scanned copies of the above documents via email or personal account system. Documents must be sent in paper form only.

6.17. The subscriber is informed of the need to comply with business ethics when contacting customer support. The Contractor reserves the right to refuse to provide basic and technical support if the Subscriber allows himself to be addressed in a boorish tone, using non-literary language or using personalities of support staff.

6.18. The Contractor reserves the right to refuse to provide the Subscriber with services ordered within the free trial period. The Contractor informs that he may not specify or inform the Subscriber of the reason for a possible refusal to provide a free trial period of using the service.

6.19. Any promotional discount or special price offer on the Contractor’s website provides for the possibility of ordering or extending the service at a special price only during the validity period of the promotional discount or special price offer. The cost of renewing a service ordered or renewed earlier at a promotional price is equal to the standard price of ordering or renewing a service in its tariff plan.

6.20. Upon receipt of a complaint (abuse) about the Subscriber’s resources, the Contractor undertakes to forward such a complaint to the Subscriber’s personal account. The subscriber undertakes to respond to the received complaint within 24 hours, which in mandatory form provides for a written response to the request with the text of the complaint in the personal account in essence of the requirements set out for him. If the Subscriber ignores the complaint in his personal account, the Contractor reserves the right to permanently disconnect the subscriber’s service that caused the complaint. Disabling the service may be carried out by the Contractor until the incident is fully resolved by the Subscriber.

Violation of the above Rules by the Subscriber may lead to blocking of his services. The Contractor aims to prevent such incidents from happening in practice, and therefore urges the Subscriber not to violate the above Rules.